Frequently Asked Questions

Thank you for participating in the Boland Survey! We hope the FAQ below will answer your questions. If you need further help with the Boland Survey, please contact bolandsurvey@calgarycvo.org.

Registration

When does the next boland survey open?

The Boland Survey is open from February 1 to April 30.

Do I need to register if i participated last year?

No. If you participated in last year’s survey, your user ID and password can be used to log into the platform. As long as your subscription remains active on the new platform, you won’t have to re-register next year.

What do I do if I forgot my password?

If you do not know your password, please go to survey.bolandsurvey.com/Account/Login and click ‘forgot password?’ This will walk you through the steps needed to reset your password. The CCVO team does not have access to user passwords.  

Subscription Payment

is payment due at registration?

Yes. Based on user feedback, we learned that there were many delays in the previous platform when trying to access reported information. Integrating payment into the registration process allowed us to reduce these delays and give you access immediately.

CAn i pay by credit card over the phone?

To protect your financial information, CCVO does not accept payments over the phone. All payments are now processed online by PayPal for increased security. PayPal transactions are secured and accounted for, and your credit card information is no longer recorded at CCVO.

CAn i pay by cheque?

CCVO is able to invoice your organization upon request, but access to the survey may be delayed until your payment has been received and processed by our office. If you would like to request an invoice, please contact bolandsurvey@calgarycvo.org with your organization’s name, address, and the corresponding rate.

Accessing Reports

When are Boland Survey reports available?

Reports for the current Boland Survey year will be available in July of that year. To purchase reports from the previous year, please contact us at bolandsurvey@calgarycvo.org.

How Do I access Past REPORTS?

If your organization has an active subscription last year’s reports and previous reports will be viewable on the Boland Survey portal.  

How do I access a previous report that I have already purchased?

Please contact bolandsurvey@calgarycvo.org with your organization name and we will assist you.

Questions?

For assistance with registration, survey participation, purchasing reports, and custom cuts and analysis, please contact bolandsurvey@calgarycvo.org. For custom cut and analysis requests, please include the job position code in your email.